How (and Why) to Build a Culture of Respect for Your Service Workers
Summary
The pandemic only added to the pain, with high-stakes health risks, increased layoffs, and now, record numbers of unruly airline passengers, temper tantrums from anti-mask shoppers, and attacks on food delivery workers. During this year of the Big Quit, accommodation and food service employees made up the largest surge of “quitters” in the most recent quarter (April through June 2021). Remember, the health concerns and turbulence of the pandemic created a “last straw” scenario for workers who may have felt stuck in their jobs for years. This summer, Southwest, United and American Airlines announced they were limiting or delaying the return of alcoholic beverage services on flights. Unfortunately, for employees to feel respected and be safe, employers now need to actively, immediately, and decisively confront disrespectful behavior from customers and others who might threaten the safety and well-being of your workforce.
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