EverAfter closes $13M to help companies ride off into the sunset with their customers –
Summary
CEO Danon, who comes from a project management background, said they saw a disconnect between the user and product experience. Via its no-code platform, customer success teams are able to build a website in weeks using drop-and-drag widgets like training materials, timelines, task management and meeting summaries, and then configure what each user sees. Yanai Oron, general partner at Vertex Ventures, said he is seeing best-in-breed companies try to solve customer churn or improve the relationship process on their own and failing, which speaks to the complexity of the problem. “I’ve been tracking the customer success space over the past few years, and it is a growing field with the least sophisticated tools,” Oron said. EverAfter offers both customer success and partner management software and clients can choose a high-touch service or kits and templates for self-service.
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