CX Newsbytes: Invoca Acquires DialogTech, Contentsquare Raises $500M Series E and More CX News
Summary
The company, which is on track to exceed $100 million in revenue, now has over 2,000 customers, more than 300 employees, and serves consumer brands in considered purchase industries that include ADT, AutoNation, DISH, Mayo Clinic, TELUS, and The Home Depot. As call volume is surging due to changes in buying behavior brought on by the pandemic, brands are increasingly relying on robust first-party data from conversations to better understand those consumers and make critical business decisions. A commissioned study conducted by Forrester Consulting on behalf of Intercom has found that conversational experiences are fueling customer retention and business growth for major companies, particularly after a year of irreversible digital transformation. 54% of respondents say they dont believe they can deliver conversational support at scale with their current technology stack, and 50% find their teams waste time jumping between tools and platforms to solve customer issues. "Momentum is the culmination of years of work to solve a fundamental problem for Revenue leaders — the ability to make smart decisions based on the limited relationship context available in the CRM," said Jim Benton, CEO of Chorus.ai in a statement.
Funding
Classifications
AskAI Classifications
LabelsLinked Companies
