Shopmonkey raises $ 75 million Series C to help auto repair shops optimize their business - TechCrunch
Summary
Handwritten notes and receipts, clunky point-of-sale system, and scheduling tools, if they exist at all, can make customers feel like they’re in the 1990s, not the 21st century. Iskandarian noted that many auto repair shops were victims of their own processes: Owners got bogged down using many different tools and platforms to perform tasks such as billing, scheduling, and parts ordering. The software also helps the store communicate with customers, providing appointment reminders, confirmations, and upsell offers. He said that changing demographic trends among store owners and pressure from customers have led more and more auto repair shops to seek a management solution. But it’s on the mend: according to one reportIt is expected to rebound and grow 7% this year, as millions of people get back on the road or decide to buy a used car.
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