ChurnZero’s 2021 BIG RYG Customer Success Leadership Summit Speaker Lineup and In-Person Conference Program
Summary
An acronym for Red, Yellow, and Green, RYG represents the common indicators of customer health. “Like most events last year, our inaugural 2020 industry conference, BIG RYG, pivoted from an intimate in-person experience to a huge digital one,” said You Mon Tsang, CEO and founder of ChurnZero. This year, with the help of vaccines, we’re looking forward to safely gathering with our peers for a limited-audience and much-needed CS leadership conference.” With safety being a top concern, all attendees, staff, and vendors will be fully vaccinated, to provide peace of mind for those who are excited to interact with their Customer Success colleagues. The BIG RYG DC program is produced by and for senior Customer Success leaders with practical yet strategic themes. The conference program will consist of hyper-workshops featuring facetime with CS experts and open, hands-on discussion, as well as captivating keynotes and breakout sessions to choose from.
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