With ARCOS, gas utility’s automated call outs find crews closest to the trouble
Summary
According to utility managers, the ARCOS callout solution centralizes data for hundreds of employees including first responders, foremen, mechanics, dispatchers, and customer service representatives. The solution accounts for complex work rules that ensure overtime is parceled out to gas chiefs and mechanics in accordance with union agreements. The ARCOS solution replaced a sometimes-tedious process in which dispatchers would have to juggle directing field personnel or other work while manually searching a list and making phone calls to find available crews. The impetus for buying the ARCOS solution, says the utility, was making more efficient use of dispatchers’ time, while getting crews to work quickly and safely. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada.
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