Serviceaide Acquires IT Service Management Leader, SunView Software
Summary
Digital conversations with Luma resolve many support needs without human intervention transforming the process of solving service problems through automation and knowledge management. "Serviceaides intelligent technology and deep expertise with both enterprise and IT service management pairs well with the ChangeGear platform and will provide incredible new value to our customers." As recently as November 2020, Serviceaide acquired Wendia and its flagship POB (Point of Business) platform with customers across Europe and North America. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. By providing an amazing user experience combined with innovative AI/Machine Learning technologies, SunView is helping organizations to drive employee engagement, increase productivity, and improve customer satisfaction.
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