Coinbase slammed for what users say is terrible customer service after hackers drain their accounts
Summary
Silver, whose firm represents the Vidovics, said the top complaints from potential clients are getting locked out of their cryptocurrency exchange platform account and SIM swaps. Etay Maor, senior director of security strategy for cybersecurity company Cato Networks, said hes seen cybercriminals on the dark web discussing how to break into accounts, including those of Coinbase users. "When the attacker withdraws those funds from the exchange, thats not a transaction that you can take back," Ali Comolli, a management and program analyst at the FBI, told CNBC. The group has "not heard a response from this business, about the situation, pattern of complaints for the last three years," Alma Galvan, a marketing and communication manager with the organization, said in an email to CNBC. Coinbase, which declined repeated requests from CNBC for an on-camera interview, instead said in an email, "Over the years, weve consistently updated our customer support offerings to help us scale.