Learning Systems Survey Reveals 77 Percent of Organizations Rate their LMS Favorably, but there’s Room for Improvement
Summary
The research was commissioned by Totara and conducted by Training Industry, Inc. online and through email invitations from mid-December 2020 through early February 2021. This is significantly higher than previous Net Promoter evaluations of the industry such as the 2018 Starr Conspiracy Report in which organizations gave their current learning technology an average NPS score of -57. This shows LMSs have come a long way since the 2018 reports, but there’s plenty of room and opportunity for LMS providers to improve their standing with current customers and prospects. The Learning Systems Pulse survey also revealed HR and training leaders see their current LMS provider in a positive light when it comes to market perception. “The favorable perceptions HR and training leaders shared about learning systems is encouraging, especially the dramatic improvement in the NPS score for LMSs, which is a crucial benchmark for gauging customer and user sentiment,” said Richard Wyles, CEO of Totara.