Aragon Research Releases Its First-Ever Globe™ For Conversational AI
Summary
This market is growing at a rapid rate as technology providers realize they must keep up with the demand for intelligence-powered conversational solutions across industry verticals. A common form of conversational AI is chatbots and virtual agents, and these can be deployed in many industries for a variety of use cases. Many are employee- and customer-focused, including: The need for conversational AI will only grow in the coming years, which is why it’s important to evaluate key providers and pay attention to how they will evolve. “Conversational AI is now capable of learning from experience to become more intelligent and improve upon its interpretive abilities,” says Senior Director of Research and author of the report, Craig Kennedy. “Using syntactic and semantic analysis, conversational AI can uncover speech patterns, recognize underlying sentiments or intentions, and differentiate between inputs with deeper granularity.” The providers evaluated in this Globe report include: [24]7.ai, Ada, Aisera, Amelia, Avaamo, AWS, Cognigy, eGain, Espressive, Five9, Genesys, Google, IBM, Kore.ai, LivePerson, Microsoft, Oracle, Pypestream, Rulai, ServiceNow, UIB, and Zoovu.