TouchPoint One Fortifies Customer Contact Workforce with Spring SaaS Platform Update
Summary
The release includes enhanced agent coaching and workforce engagement capabilities, upgrades to its compliance management and quality assurance systems, and new technology partner integrations. Mini launches Acuity core features and delivers live notifications for task reminders, performance alerts, game updates, new messages, and more from a convenient Google Chrome browser extension. Engaging reporting dashboards provide accurate audit status, performance scores, and data visualizations that heighten awareness of key metrics, analytics, and trends. The Company’s Acuity product is a full-featured contact center performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the rich benefits of employee dashboards, balanced scorecards, gamification, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.