eCom Scotland is Among the First to Publicly Support the Customer Excellence Pledge

▤ Summary

Dunfermline, United Kingdom, May 27, 2021 --( PR.com )-- The digital learning and assessment specialist, eCom Scotland has become one of the first companies in the world to sign up to the Customer Excellence Pledge. Aiming to identify learning system vendors that promise to provide elite customer service and support, the Customer Excellence Pledge is a program developed by the internationally-known Craig Weiss.Craig, the lead analyst for The Craig Weiss Group, which provides analyst, advisory and consulting services to buyers and vendors in the learning technologies industry commented, “Support in the learning system space, as a whole, is not good. They focus on security, functionality and case studies but they should also ask probing questions around support.“The industry itself does a poor job of monitoring customer service,” he acknowledged. “I talk to vendors who say, publicly, they have great support but, privately, acknowledge it’s either poor or below average.“Something has to be done to ensure that, when you buy a learning system, you know upfront the level of customer service and support – hence the Customer Excellence Pledge.”Vendors signing the Pledge agree to a set of four statements - with two checkpoints, validated by The Craig Weiss Group, to assess the ongoing level of elite support each vendor provides for its customers. With offices in Dunfermline, Scotland, and Athens, Georgia, in the USA, but with customers from around the world, eCom focuses on the delivery, tracking and reporting of workforce learning and development through innovative technologies.

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eCom Scotland Limited

$1M to $5M