Maestro PMS Debunks 8 Myths of Mobile Check-In to Help Independent Hoteliers Better Understand What This Technology Can and Cannot Do for Their Hotels
Summary
“Traveler interest in mobile check-in was rising before the pandemic, but today it is almost a necessity to secure hotly contested bookings,” said Maestro President Warren Dehan. Hotels without an app can push messages directly to travelers through the PMS, notifying them to stop by the front desk and collect a key on the way to their room. After all, even traditionally outgoing travelers may be faced with safety concerns or sometimes hit a wall after a long day on the road and would prefer to skip right to their room. Advancements in the technology and its implementation are making mobile check-in cost effective for everyone, including operators of independent hotels, leveling the playing field with larger properties across the board. This technology has made such a great impact on the industry because it can be used by anyone with a mobile device, allowing operators to nimbly cater the check-in experience to each individual guest’s preference.
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