Upstream Works Announces New Software for CX Journey Management and Optimization

New Products

▤ Summary

Vaughan, ON, April 05, 2018 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.6 of its signature software, Upstream Works for Finesse (UWF).UWF helps organizations extend the business value of their existing investments with extensive and seamless integration capabilities, and provides future-proof solutions that can grow and adapt to changing market and customer needs.More than ever, agents need to be superagents – equipped with information and tools that allow them to meet the rising expectations of customers,” explains Rob McDougall, President and CEO, Upstream Works Software.Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration Platform to increase customer engagement and agent success.We bring the customer journey together across all channels, interactions and applications with seamless integration and management simplicity.

▥ Classifications

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applications
Collaboration & Communication

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Labels
Enterprise Software Contact Center Software SaaS

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