Aspect Customer Hoist Finance Wins ‘Responding in a Crisis – Best Partnership Solution’ Award at ECCCSAs 2020
Summary
The ‘Responding in a Crisis – Best Partnership Solution Technology’ category was new for this year’s awards as a direct response to how the contact centre and customer service industry has adapted to changes imposed by the COVID-19 pandemic. We have been undergoing significant transformation and Aspect have been by our side at every step of the way, thanks to their prompt and reactive professional services team,” says Jarkko Heinonen, Chief Digital Officer at Hoist Finance. “This is a fantastic win for Hoist Finance, and a project we are proud to have partnered with them on,” said Cameron Thompson, Senior Vice President International, Aspect Software. Flexible, highly scalable, best-of-breed applications for self-service, live contact management and workforce optimization help companies keep agents engaged while providing exceptional customer service experiences. Hoist Finance has a diverse portfolio of asset classes and our online savings platform in Sweden and Germany enables our unique funding model.
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