12 Questions You Should Ask When Interviewing an Outsourcer
Summary
The account manager is your primary point of contact—the person you call when something is changing, you need to plan for the future, or the team isn’t meeting your goals. An outsourcer that embraces remote work may be in a better position to serve your business going forward because they’ll be able to find and keep top talent. The Philippines has millions of college-educated call center professionals who speak fluent English, with accents that are easy for Americans to understand. Latin America is of course a key source for Spanish-speaking talent; countries with a lot of call centers include Mexico, Costa Rica, Columbia, and the Dominican Republic. All of these regions are good sources for customer service agents, but outsourcers in India and Eastern Europe will likely have access to a higher volume of technical talent.
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