Survey Report: Conversational Analytics Industry Best Practices
Summary
Parsippany, NJ, July 03, 2021 --( Macrosoft has focused on Conversational Analytics as this is the broadest category, defined as creating digital data from human conversation, be it written or spoken, by using Natural Language Processing (NLP) which thereby enables computers to understand what is being said and applying Artificial Intelligence (AI) to extract and organize the information. - 41% of respondents indicate their company’s Call Center has a formal and complete scorecard used to review and track the quality of agent recorded conversations. Direct Questions about this survey and request for speaking engagements to John Kullmann VP, Technical Solutions Macrosoft, Inc. jkullmann@macrosoftinc.com Parsippany, NJ, July 03, 2021 --( PR.com )-- Macrosoft is a technology consulting firm with strategic partnerships with the leaders in Conversational Analytics. Based on this broad participation it is believed that the results are highly accurate and represent a true industry-wide perspective.Macrosoft has focused on Conversational Analytics as this is the broadest category, defined as creating digital data from human conversation, be it written or spoken, by using Natural Language Processing (NLP) which thereby enables computers to understand what is being said and applying Artificial Intelligence (AI) to extract and organize the information. That is, companies are using these customer conversations to identify ways to make their product or service better, more efficient, and user friendly, to add new features and functionality to the product or service.The complete report download, and an interactive reporting portal can be found at https://www.macrosoftinc.com/conversational-analytics-survey/Macrosoft is available to provide an industry expert who can present these results as requested to industry user groups.Direct Questions about this survey and request for speaking engagements toJohn KullmannVP, Technical SolutionsMacrosoft, Inc.jkullmann@macrosoftinc.com Click here to view the list of recent Press Releases from Macrosoft Inc.
Classifications
AskAI Classifications
LabelsLinked Companies
