Improving Support Hiring at Automattic [Podcast]

▤ Summary

You can listen to Customer Experience Leaders Chat also on: Hiring can be an arduous task. It is more of an art than a science; First impressions, current mood, implicit biases, and various other factors can impact your decision-making. Andrew Spittle, Head of Customer Happiness at Automattic, has the answer: Let the candidates do the job before hiring them! This practice allows the hiring manager to accurately assess the real-life outcomes and skills directly associated with the role in a consistent manner. Automattic is a remote company where support and day-to-day work is often done asynchronously via email, chat tools, and Slack.

▦ Linked Companies

Nicereply

$1M to $5M

Automattic, Inc.

$100M to $250M