Promero Offers Industrys First Social Media Filtering ACD Call Center Solution
Summary
Aspect Social is the first and truly disruptive technology to monitor, prioritize and deliver critical postings to skilled agents who can handle any situation,” stated Gregg Troyanowski, president of Promero.Promero is an authorized reseller of Oracle, Aspect, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services.Aspect Social has the unique ability to auto detect words and phrases, filter millions of monologues, create a dynamic work queue that routes the specific tweets to the best skilled agents within the call center.Aspect Social is the first and truly disruptive technology to monitor, prioritize and deliver critical postings to skilled agents who can handle any situation,” stated Gregg Troyanowski, president of Promero.Promero is an authorized reseller of Oracle, Aspect, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services.
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