Why Aren’t Things Getting Any Better?

▤ Summary

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software]. “I started in quality back in 1989 or 90, so I’ve been at this for 30-odd years. You only notice the things that aren’t working well.” That sort of made me think that maybe things are a whole lot better and if all the stuff I’ve been doing the last 30 years had no impact at all it might be a lot worse, right? Keep fixing the stuff that’s broken, but let’s notice all the things that are working. The vast majority of your organization works perfectly; only four percent is causing half the waste, rework, lost profit and whatever.

▦ Linked Companies

KnowWare International, Inc.

$1M to $5M