Liveperson’s Timpani Enhances Customer Service And Strengthens Customer Loyalty At KitchenAid

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“Timpani Chat gives us an unprecedented ability to connect with our customers and provide instant resolution, which is reflected in the flood of positive feedback we’ve received.” KitchenAid lauded the speed in implementing the hosted Timpani platform, the ease with which their agents were able to master the system, and the excellence of LivePerson’s round-the-clock customer support.From countertop appliances to cookware and cutlery, ranges to refrigerators, and washing machines to wine cellars, KitchenAid is committed to enabling professional quality results, in and out of the kitchen.### LivePerson Contact Michael Matkin Ricochet Public Relations (212) 905-6194 mmatkin@ricochetpr.com Kitchen Aid Contact Kim Roman Saatchi & Saatchi (212) 463-2386 kroman@saatchiny.com Source: LivePerson New York, NY, November 16, 2004 --( PR.com )-- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, announced today that KitchenAid, a premier manufacturer of home appliances, has adopted the Timpani online communications platform for their consumer websites www.KitchenAid.com and www.ShopKitchenAid.com.Based on the effectiveness of Timpani Chat in the KitchenAid Portable Appliance Division, the company is exploring online communications solutions for its other divisions.“KitchenAid is an established leader in world-class customer service, and we expected their customers to embrace live chat as a service channel,” said Robert LoCascio, LivePerson CEO.LivePerson is headquartered in New York City.About KitchenAidSince the introduction of its classic stand mixer in 1919 and first dishwasher in 1949, KitchenAid has built on the legendary performance of these icons to create a complete line of beautifully designed products for the kitchen and home.

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