First General Services Focuses on First Class Service with Luxor CRM
Summary
Implementation of the latest version of the web-based CRM application has enabled First General Services (Toronto), which in 2007 merged the business of three offices, to integrate data from multiple sources, into a single, easily accessible database.By implementing workflow methodology, which enforces a step-through process, First General is now able to track and manage the progress of restoration jobs in real-time.Using Luxor CRM’s custom views and email alerts, we can now monitor every stage of a claim, enabling us to consistently provide the highest level of service to both our clients and our insurance partners.By implementing workflow methodology, which enforces a step-through process, First General is now able to track and manage the progress of restoration jobs in real-time.Using Luxor CRM’s custom views and email alerts, we can now monitor every stage of a claim, enabling us to consistently provide the highest level of service to both our clients and our insurance partners.
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