What are Closed-Loop Communications in Patient Engagement?
Summary
Many healthcare providers notice low-patient engagement because they do not have effective communication methods with patients. Multiple studies have shown the efficiency of text messaging for reminding patients of their upcoming appointments. A good closed-loop communication platform leverages intelligent chatbots to converse with the patient via actionable SMS. The one thing that can help healthcare providers successfully complete the scheduling process more than 70% of the time is Closed-loop texting.¹ An automated communication platform offers patients appointment slots to pull directly from the electronic health record and write back into Epic EHR in real-time. A good closed-loop communication platform like Intrado can take off a lot of burden from the healthcare facility staff, as it enables them to concentrate on important work like patient care.
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