City of Rockford, Ill. Automates Permitting, Licensing and Code Compliance with Software from Infor Public Sector

▤ Summary

Infor’s ability to integrate the two solutions will enable us to track an issue from citizen request to final disposition, which will create operational efficiencies and allow us to provide enhanced customer service to our citizens.” Previously, Rockford relied on a system using multiple spreadsheets to enter and record data for permits, planning and code enforcement.Additionally, contractor and citizen access to city departments to check the status of projects or scheduled inspection dates was restricted to regular week day office hours.Infor’s ability to integrate the two solutions will enable us to track an issue from citizen request to final disposition, which will create operational efficiencies and allow us to provide enhanced customer service to our citizens.”Previously, Rockford relied on a system using multiple spreadsheets to enter and record data for permits, planning and code enforcement.Additionally, contractor and citizen access to city departments to check the status of projects or scheduled inspection dates was restricted to regular week day office hours.Rockford is the home of Illinois’ largest music festival, “On the Waterfront.” For more information, visit http://www.rockfordil.gov.About Infor Public SectorInfor Public Sector delivers a comprehensive suite of integrated, government-specific solutions that drive civic planning and permitting, citizen relationships, asset and work management, utility billing, and regulatory compliance monitoring to increase operational efficiency, citizen satisfaction, government accountability, and process transparency.

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Infor

$1B+