Simply Business Boosts Agent Engagement and Coaching with Noble Gamification
Summary
Team members can gain points for achieving goals that equate to monetary values in the company’s Kudos program, which they can choose to spend on a variety of incentives or take part in raffles and auctions. Throughout the pilot campaign, they have seen positive results in driving engagement – particularly in the areas of coaching – enabling them to be consistent across the organization and providing a central log of what training has been completed and by which team members. “We’re pleased to welcome Simply Business on their gamification journey and are delighted that they’re already seeing such positive results,” said James Riley, VP of Sales & Marketing EMEA, APAC & India. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. By harnessing the power of data, and with a fast and supportive claims service that gets customers back on track quickly, we’ll continue to stand by businesses and landlords as they make their big dreams happen.