SMECO digitizes planning, tracking crew moves with ARCOS Crew Manager
Summary
Before that we made callouts by hand, one call at a time – it could take an hour to build a crew.” During normal business hours, SMECO’s distribution system operators (DSOs) use Crew Manager alongside the work and outage management system to keep tabs on crews’ field work and customer appointments. The system allows DSOs to quickly see if a field assignment might cause crews from different teams to inadvertently converge at a work site, which helps to prevent crossover. Wise added, “Cooperatives that don’t have these systems will ask, ‘Why do I need to buy a software system to make calls and track crews when I have dispatchers?’ “We gave our DSOs these tools, so they can put more time into researching what crews need, or formulating a game plan for restoration,” said Wise. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations.
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