transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)
Summary
transcosmos inc. is proud to announce that the company has assisted Kyushu Railway Company (Headquarters: Fukuoka, Japan; President and CEO: Toshihiko Aoyagi; JR Kyushu) in building an AI chatbot customer support service (auto response) to be implemented on March 10, 2021. In order to enable JR Kyushu to implement its customer support AI chatbot, transcosmos has analyzed existing customer inquiry data, prepared learning datasets, and built and tuned the AI model for the service. As a platform for automated response services, transcosmos has adopted "BEDORE Conversation," a conversation engine by BEDORE Inc. (Headquarters: Tokyo, Japan; Representative Director: Yusuke Shimomura; Parent company: PKSHA Technology Inc.). Click the agent icon shown at the bottom right of the customer support service page. For its exceptional Japanese language recognition ability that accurately understands users questions, and its dashboard that has become increasingly sophysticated through lengthey practical usage, the conversation engine has gained a high reputation among customers.