Seven out of 10 patient experience professionals identify contact center as a high priority and strategic asset
Summary
Despite the clear benefits of optimal PX, not all health care organizations are fully equipped to provide a unified, modern experience across the end-to-end patient journey. Health care in the U.S. is highly complex and disjointed as systems and provider organizations operate independently leading to poor communication, coordination and patient information exchange. This report clearly identifies PX as an essential component for delivering high-quality health care,” said Tiago Paiva, chief executive officer, Talkdesk. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage.
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