Loway Switzerland Announces Immediate Availability QueueMetrics Call-Center Monitoring Suite Version 15.10
Summary
Stabio, Switzerland, October 23, 2015 --( This new version supports the brand-new Asterisk 13.6 and introduces the new concepts of tags, features and skills, as optional ways to categorize your ACD traffic.Tags are meant as a general mechanism to replace existing "sub-queues" that keep a clean distinction between the reason why a call was queued and the queue that was used to process it.New features include: - Support for tracking skill-based routing - A walth of new reports and real-time monitoring options - Input of feature codes within the Icon agent page - New configuration and security-key editors - WombatDialer integration for scheduled recalls on the Agents page - Improved WebRTC softphone - Updated layouts.Discover whats new in details: http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html Stabio, Switzerland, October 23, 2015 --( PR.com )-- QueueMetrics 15.10 is a release guided by usability and layout improvements that make the monitoring and management process easier and richer.This new version supports the brand-new Asterisk 13.6 and introduces the new concepts of tags, features and skills, as optional ways to categorize your ACD traffic.A "tag" is a specific attribute that splits calls in a queue into mutually-exclusive subgroups.Now such business goals can be tracked and analyzed.A "skill" is a specific attribute of a call that requires a special ability to be present at a required grade in the answering agent.Those new concepts are very powerful and make QueueMetrics able to analyze calls at a finer level.New features include:- Support for tracking skill-based routing- A walth of new reports and real-time monitoring options- Input of feature codes within the Icon agent page- New configuration and security-key editors- WombatDialer integration for scheduled recalls on the Agents page- Improved WebRTC softphone- Updated layouts.Discover whats new in details: http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html Contact Information Loway Maurizio Sabot +41 91 630.9765 queuemetrics.com Click here to view the list of recent Press Releases from Loway