IDC Health Insights Perspective Features 22 Vendors to Watch to Enable Customer-360 for Payers
Summary
Together, these research documents provide a comprehensive view of this nascent and evolving landscape to support payers strategic decision making. Based on this research, IDC recommends the following key actions: • Payers must consider their own requirements carefully, including multiyear budgets for strategy, configuration, consulting, and customization over and above software cost and functionality. Some products were born and may be brought up quickly for the interoperability mandates or evolved as a vendor acquired various software pieces and stuck together a derivative data model and platform. Rivkin notes, "Around and throughout the customer-360 platform, there are long tentacles and subtle surrounding capabilities that must be considered when evolving a customer-360 technology infrastructure for payers. Vendors with comprehensive capability, niche functionality, and innovative approaches to open architectures and interoperability must be considered as payers attempt to integrate disparate sources and develop one clean, accurate, common member data profile for their internal and external constituencies."