CDK Global Reimagines Its Service Layered Applications
Summary
“We’re reimagining the tools dealers use to give them the ability to service more vehicles, increase revenue, and build connections with consumers beyond the car buying process,” said Scott Thompson, senior vice president, Layered Apps, Recreation and Heavy Equipment, CDK Global. “The new user interface we developed represents a significant investment we’re making in our Service products. • Consolidated workflows and tasks that make it easier for service personnel at the dealership -- technicians, advisors, parts personnel, and service managers – to complete the entire repair order process efficiently, saving valuable time throughout the day. • The option to provide consumers with multiple quotes for parts and show them their good/better/best choices based on both quality and price, which will aid dealers in improving closing percentages of recommended services. • The ability to embed photos and videos from a vehicle inspection into the workflows to help drive additional revenue to dealer service departments.
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