Americas Sourcing Market Reaches New High in 2020, As Pandemic Accelerates Move to Cloud
Summary
STAMFORD, Conn.--(BUSINESS WIRE)--The Americas sourcing market reached a record high in 2020 as the pandemic accelerated enterprise demand for hyperscale computing and other cloud-based services, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. “Deal volume overall was higher for managed services, but contract values were lower.” For the full year, ITO was down 8 percent, despite such notable deals as Accenture’s pact with Halliburton to accelerate the oil field services company’s digital supply chain transformation, and Verizon Business’ multiyear agreement with Walgreens Boots to deploy a network-as-a-service platform at Walgreens drugstores throughout the U.S. BPO, meanwhile, advanced 7 percent in the Americas, the only region to generate BPO growth in 2020. For 73 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.