iProov Research: U.S. Banks Missing Out on Online Growth Opportunities
Summary
CATONSVILLE, Md.--(BUSINESS WIRE)--Newly released research from iProov, world leaders in secure biometric authentication technology, highlights that many banks are falling short in delivering digital convenience to their customers. Researchers looked at 39 data points, including how easy it was for a customer to move money, request a new debit card or change personal details online. Personal details such as passwords or addresses could readily be changed online, with alerts putting the onus on the customer to report unexpected activity. • 85% allowed the customer to change their primary email address online and most did not ask for additional information beyond username and password. • 60% allowed a customer to change personal information, such as address and cellphone, without additional verification beyond the initial username and password login.
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