10 ways to reduce no-shows in your salon, spa or clinic –
Summary
One of the quickest and easiest ways to reduce no-shows is to automatically send appointment reminders to your clients through your salon software. There are so many case studies that show automatic reminders decrease no-shows, save time and increase revenue. Alternatively you may offer services that are impossible to fill last minute and therefore asking for full, non-refundable payment prior to the appointment may be required to ensure you and your staff are still paid for your time regardless of whether the client shows up. We’ve found that if a client makes their appointment using Kitomba Online Booking, the number of no-shows experienced reduces. By clearly outlining your policy and sharing it with your clients via email, your website, online booking site and clearly displaying it in your salon, spa or clinic, it’ll help ensure they’re less likely to miss an appointment.
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