Uniphore Establishes a Global Ecosystem of Innovation, Collaborates With Worldwide Innovators on Future of Contact Centers
Summary
PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, an early leader in Conversational Service Automation (CSA), has teamed up with global leaders, including Idiap Research Institute and Indian Institute of Technology Madras (IITM), and has joined the World Economic Forum’s (WEF) Global Innovators Community – an invitation-only group of the worlds most promising start-ups and scale-ups that are at the forefront of technological and business model innovation. The multiple agreements entail the development of next-generation capabilities in advanced AI, machine learning, automation, and voice and video technologies to really drive the transformation of contact centers and enterprises around the world. Uniphore and Idiap will work together on new opportunities in both development and longer-term activities that focus on cutting-edge speech recognition algorithms, spoken language understanding, and multimodal integration of real-world signals for improved detection of emotion and other semantic and pragmatic applications. Uniphore employees will gain access to a variety of short-term certification programs and graduate-level courses, while the institute’s students will be supported with real-world case studies and collaborative research projects. These opportunities will enable students to gain valuable experience working on transformative areas such as AI, Automation, NLP, Machine Learning and Conversational Analytics.
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