Yorkshire Building Society migrating application development to improve customer satisfaction
Summary
Yorkshire Building Society is migrating app development from its legacy system as part of a large investment in digital, which has accelerated during the Covid-19 pandemic. Yorkshire Building Society has been working with Outsystems since mid-2019 using the supplier’s application development platform to help it react quickly to the online needs of customers. When the pandemic struck, the building society had built one app using Outsystems, a mortgage calculator which took three months to get live, and it has since added a savings account application process. “There’s an increasing digital dependence among our customer base, so we need to make sure those experiences are seamless and allow people to carry out activities with us as quickly and easily as possible.” Rewriting the savings application on the new platform has proved valuable. “We are a building society and our mission is about trying to make things easy for people – whether that is finding a new home or developing financial resilience.”