A&W Canada Leverages Medallia to Capture Real-Time Guest Feedback and Take Action
Summary
SAN FRANCISCO & VANCOUVER, BC--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that A&W Food Services of Canada Inc., the second largest burger chain in Canada with over 1,000 locations, is leveraging Medallia to understand the guest experience and close the loop with all guests. We know well now be able to unlock clear, actionable insights about our guest experience, which will make Medallia an invaluable tool for our business,” said Tom Newitt, vice president of marketing for A&W Canada. Using Medallia’s proprietary artificial intelligence, A&W can identify guests in need of information before they submit the ‘contact us’ form on the restaurant’s website. Follow us on LinkedIn, Twitter, Facebook and Instagram Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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