Verint and 8x8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide

▤ Summary

“As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. Tight synchronization of historical and real-time interaction data and agent information from 8x8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organizations to optimize customer engagement operations by making it even easier to plan, forecast, and schedule contact center agent workloads. “Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO at 8x8, Inc. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.” “The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. 8x8® and 8x8 X Series™ are trademarks of 8x8, Inc. Verint (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. For a detailed discussion of these risk factors, see the most recent Annual Reports on Form 10-K and other filings made with the SEC by Verint and 8x8.

▦ Linked Companies

8x8

$500M to $1B