Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio

▤ Summary

Avaya’s 600th contact center patent was granted for “chatbot socialization” technology, which uses artificial intelligence to efficiently build virtual agents capable of interacting across voice, text and chat channels to respond to customer inquiries and requests. “We are committed to extending our technology leadership through investment in innovation, and by expanding our extensive ecosystem that includes partners and developers that augment our communications and collaboration platform and enable Avaya to deliver increased value to our customers.” Avaya was named a Leader in ‘The Aragon Research Globe™ for Intelligent Contact Center 2020’ specifically recognizing the extensive AI capabilities, both native and through partnerships like its integration of Google Contact Center AI, for improving the customer experience and anticipating customer needs. Google and AWS are key members of Avaya’s A.I.Connect program, an Avaya-led initiative that brings together an extensive ecosystem of vendors and developers taking an active part in building AI-driven solutions. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control.

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Avaya

$1B+