Process Orchestration Is Taking Automation To The Next Level
Summary
When speaking about the challenges of the COVID-19 crisis, Microsoft CEO Satya Nadella stated that, “We’ve seen two years’ worth of digital transformation in two months.” There’s a lot of data to back that up: • CIOreview.com reports that digital transformation (DX) spending will double by 2023 • 60% of IT leaders will implement disruptive tech to drive innovation by 2025 (up from 5% in 2019), according to Garter • IDC.com found that 30% of businesses will accelerate initiatives to reinvent their business models in 2021, in order to “future proof their businesses” Organizations have spent the past year adapting to a slew of new normals: social distancing, remote work, virtual services, and more. This includes: • Increasing resiliency by reducing the need for custom scripts • Improving mean time to resolution (MTTR) by centralizing the monitoring and logging of processes • Simplifying compliance by managing audit and credential requirements from a single location • Integrating new tools and technologies with a single orchestration platform instead of multiple, siloed applications Simple Task Automation Is No Longer Enough In a recent paper from 2020, Gartner analysts explained how many of its clients report having “at least eight tools” being used for automation that are “deployed and utilized in silos.” One of the main drawbacks to a siloed automation strategy is that integrating new tools becomes a small nightmare. IT’s traditional approach to automation, which is opportunistic and often applied in silos, worked well when change was slow and environments were relatively homogeneous. It no longer makes sense for IT teams to spend time writing, testing, and editing custom scripts to move data between IT systems. This is a far cry from traditional automation tools that are designed to support specific vendors such as Microsoft, Oracle, or SAP systems.
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