Invoice Cloud Launches Outbound Campaigns to Accelerate Customer Engagement
Summary
BRAINTREE, Mass.--(BUSINESS WIRE)--Invoice Cloud, an EngageSmart solution and the leading provider of online bill payment services, today launched Outbound Campaigns, a new feature that allows companies to easily send custom messages through multiple communication channels including voice, email, and text. With this new feature, important updates are delivered immediately through email, text, or interactive voice response (IVR) messages, ultimately saving resources and staff time associated with printing and mailing paper notices. In addition to benefiting customer experience, Outbound Campaigns saves teams valuable time that can then be reallocated to high-priority projects by reducing call volume and unnecessary field visits. Founded in 2009, the company has grown to be one of the leading disruptors in the electronic bill presentment and payment (EBPP) space, helping legacy institutions put customer experience first. By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing costs, churn, defaults in the process.