FCO: Increasing speed of service in a secure environment

▤ Summary

The Issues: Due to the high volume of requests, the service needs to be as fast and efficient as possible and flexible enough to cope with potential increases in demand. The FCO also required a secure way of storing and searching millions of public officials’ signatures within the system. Case Manager was configured to integrate with the Gov.uk website, where customers could apply for the service and pay the required fee. Once an application is made, the data flows into Case Manager, with its automated workflow features. David Rolph, Deputy Head of Legalisation Services said: “With Case Manager, we’ve achieved a 30% efficiency saving compared to our previous process.

▦ Linked Companies

IIZUKA Software Technologies Ltd

$1M to $5M