Pandemic Pushes Digital Transformation from Pilots to Production as Enterprises Contend with Disruptions
Summary
The ISG Provider Lens™ Digital Business – Solutions and Service Partners Archetype report finds many companies are seeking help in connecting with customers, improving their supply chains and becoming more competitive, especially amid the pandemic. “Digital transformation should help many enterprises come out ahead and prepare for the next major disruption to business as usual,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. A growing number of organizations on this journey, with the support of digital business providers, are embracing emerging technologies such as artificial intelligence (AI), blockchain and the Internet of Things, along with more established cloud and open-source capabilities. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.