Zappix Reports Major Business Growth During 2020 and Record Breaking Interactions With Its Solutions
Summary
Between the challenges to the global supply chain, the sudden move to work-from-home (WFH), and the spike in inbound call volumes, new automated self-service solutions like Zappix Visual IVR saw dramatic growth. “The global pandemic brought significant challenges to many industries, but also proved the importance of business agility, the need for digital transformation, and the demand for automated self-service solutions that can be launched quickly and easily,” said Yossi Abraham, Zappix president. Zappix clients have seen impressive benefits in 2020 and will continue to enjoy them in 2021: • Hundreds of thousands of calls deflected away from live agents • Significant reduction of Average Handle Time (AHT) — over 66% on average • Automation of repetitive processes — freeing live agents to focus on high-value tasks • Targeted revenue growth opportunities using promotional banners and automation of revenue-generating use-cases Zappix’s Mobile On-Demand Solutions — Visual IVR, Outbound Engagement, and On-Demand Apps — powered by Zappix Studio, launch in under 4 weeks and provide immediate benefits. Zappix delivers Mobile On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.
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