Messagepoint Named 2020 SPARK Matrix™ Leader in Customer Communications Management by Quadrant Knowledge Solutions
Summary
TORONTO--(BUSINESS WIRE)--Messagepoint Inc. has been recognized as a 2020 SPARK Matrix™ Technology Leader by global research and consulting firm, Quadrant Knowledge Solutions, for its SaaS-based customer communications management (CCM) solution that enables organizations to enhance the customer experience with optimized communications. “Messagepoint’s solutions are differentiated by its AI engine, MARCIE, which powers unique content migration and optimization capabilities; and its advanced content sharing and management capabilities, which provide powerful cross-channel control for complex and highly personalized content.” Quadrant recognized several unique differentiators of Messagepoint’s CCM solutions that are purpose-built to handle the complexity of regulated, personalized omni-channel customer communications. “We are honored to be cited as a Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix CCM 2020 report,” said Steve Biancaniello, CEO of Messagepoint. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users.
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