UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace
Summary
With UJET’s next-generation capabilities connected through the Oracle Cloud CX Service, businesses can modernize customer and user experiences through: • Unified CCaaS and CRM data that blends historical records with real-time insights and contextual awareness. • Eliminating the redundant storage of customer PII, call records, and more, while maintaining an enterprise-grade security posture that can help solve for complex compliance regulations and data residency issues. Customers get access to leading compute, storage, data management, security, integration, HPC, artificial intelligence (AI), and Blockchain services to augment and modernize their critical workloads. But the single greatest barrier to delivering modern, intelligent experiences across marketing, sales, and support is achieving a holistic, unified view of your customer data,” said Vasili Triant, Chief Business Officer, UJET. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
