Khoros Closes Growth Investment; Acquires Topbox

Funding Rounds

▤ Summary

The funds will be used to advance product innovation and accelerate organic growth, with continued focus on Khoros’ Engineering, Support, and Go-to-Market capabilities through 2021. The acquisition of Topbox brings an innovative omnichannel CX analytics solution to Khoros’ digital customer engagement platform. Led by Chris Tranquill, CEO, Topbox uses agnostic aggregation of disparate data from customer touchpoints such as call recordings, chat transcripts, emails, social media, surveys, reviews, in-app communications and web feedback, and applies proprietary Natural Language Processing (NLP) and AI technology to power a comprehensive CX analysis. Led by Jack Blaha, CEO, Khoros is a global leader in digital-first customer engagement software and services. Over 2,000 brands use Khoros to power approximately 500 million daily digital interactions and create customers for life.

$ Funding

$
Amount - Total raised
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Date January 4, 2021 Announcement date
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Investors Khoros Lead investors
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Company http://www.khoros.com Funded company

▥ Classifications

industries
No industries detected
applications
AI & Machine learning

◇ AskAI Classifications

Labels
Software Development SaaS Customer Experience Software

▦ Linked Companies

Khoros
$100M to $250M