2020 in Review: our favorite customer support reads and listens of the year
Summary
It provides you with a level of mental clarity, helps you stay balanced, and builds relationships, which is convenient when dealing with customers daily. To find out more about how Rachio is balancing the spectrum of service costs, listen to a new episode of Customer Experience Leaders Chat podcast. Besides the audio interview, the blog post includes a text summary of the creative solutions used by Revolut to provide high-quality support at scale. Spending significant time by analyzing both qualitative and quantitative metrics, he started to make meaningful changes to process, policy, and product. In this podcast, Tom shares how various processes helped them to reduce average handle time, increased customer engagement with their CX team, and much more.
