MSc Defences
Summary
Abstract The purpose of adopting Enterprise systems by large organisations is to increase productivity through digital support and connecting synergistic business units. In this thesis I investigate the use of GEMS, an enterprise system in the making, used by the global organisation Falck. Applying ethnographic methods I observe and analyse the misalignment between GEMS and its the situated practices across multiple business units divided over different geographical sites. While Falck expected the system to standardise the processes across business units, I found that the practices were not impacted by GEMS, nor did it transform the organisation. The contribution of this thesis is in proposing to use the structurational model of technology to explain the misaligned practices between enterprise management system and organizational practices to understand how technologies are inhibited from being enacted making it unable to influence its users.