Facebook Banned our SaaS Website
Summary
Triggered by some kind of machine learning moderation algorithm, our harmless little SaaS, which spits out one boring article a month (and gets three "likes"), was suddenly labeled as "violating community standards" And they didnt even bother to let me know. Some bloggers suggest getting a Facebook advertising account, which opens up a "live chat" support option but this has stopped working apparently. And they confirmed the ML glitch: most likely caused by an attack - a botnet was sending fake abuse reports to ban our website. It can happen by accident - this summer, for example, YouTube copyright algorithms have blocked NASA videos of SpaceX Falcon-9 launch because the bots "discovered" National Geographic licensed content in it. Using fake copyright claims and shady legal entities one can take down and steal almost any content (heres the infamous example) and this loophole has been working for years (Im not even sure if it has been addressed).
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